Delivery charges are not included in the price of the items, unless otherwise specified. All items ordered are shipped using the best method available for your location. Delivery charges are based on a combination of weight, packaging and location. Most items under 2kg will be shipped via Royal Mail, items over 2kg will generally be sent via FedEx. Where a price is not available for delivery, please contact info@capapie.co.uk for further details.
Please also note: Due to BREXIT, additional import charges and Value Added Tax (VAT) may be applied on delivery, it is the responsibility of the customer to cover these costs.
All products will be delivered to the address that you indicate on the “Check Out" page. Risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person. All items will require a signature and it is the responsibility of the customer to make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery.
The buyer must inspect the package and contents upon delivery to satisfy themselves that all items are present and have no physical defects prior to accepting delivery. No claims for damage in transit or items not being delivered will be accepted after the delivery docket has been signed. It is the buyers responsibility to check that all items are delivered in correct order.
During the normal course of business we will aim to have all items delivered within a 7 day timeframe. However, please note in busier peak periods such as mid summer (Late July through to August) and at Christmas (December) this turnaround time may increase – please allow up to 30 days for delivery.
If your order is time critical please contact by telephone to see if it is possible to make special arrangement. If you have not received your goods within 30 days of placing the order please contact us.
If goods are out of stock or there is any other reason why the delivery will be delayed, you will be contacted to either accept a refund, alternative product or to discuss an alternative delivery time. Payment for goods by cheque & postal order will not be dispatched until all funds are cleared through our bank.
Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these details in any correspondence to us regarding your order.
